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Travel Industry Revitalized by Seamless, Secure Payment Options

CIO Business Intelligence

With a travel resurgence already well under way, it’s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and instill confidence with every transaction. Travel is back, and the industry needs to make sure they’re keeping pace.

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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. s nest perspective of immediate and long-term tasks to equally strengthen the company culture and customer needs. s SVP and chief data & analytics officer, has a crowâ??s

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5 Business Intelligence Trends to Watch in 2018

mrc's Cup of Joe Blog

It’s getting more powerful and more accessible, putting it within reach of the average company. Businesses don’t want to wait around while analysts try to pull insights out of data. When you combine all of these trends, they create the perfect opening for AI in Business Intelligence. They want answers right away!

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO Business Intelligence

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. We believe the differentiator is your own data.”

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Travelex leverages cloud-based customer data platform to boost retention

CIO Business Intelligence

Money generated from prepaid travel cards is set to quadruple between 2022 and 2032, from $120.5 This sharp upward trajectory is due in large part to an increase in international travel as tourist numbers slowly climb up to pre-pandemic levels. billion to $492.80 billion, according to Allied Market Research.

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American Airlines takes flight with analytics transformation

CIO Business Intelligence

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. When the pandemic started, all of a sudden we were canceling thousands of flights as travel bans were implemented. Touchless, seamless, stressless.

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