Faster, more personal, proactive: How generative AI is transforming digital government for citizens
CIO Business Intelligence
MARCH 12, 2024
“We’ll see chatbots that are able to respond in multiple languages and seek answers from a wider range of data sources, versus just one set of stock answers’ they suggest, as well as ‘chatbots that can handle complex enquiries and allow citizens to dictate responses and forms to be filled automatically through voice.’”
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