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BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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Generative AI headlines are outpacing enterprise adoption

CIO Business Intelligence

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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Kyndryl bolsters its Bridge infrastructure services

Network World

Kyndryl is targeting new AI, mainframe modernization, and security services in the coming months as it looks to build out its Bridge infrastructure integration platform. Bridge is one of Kyndryl’s major services offerings, which include consulting, hybrid cloud, security, and applications services.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

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The path to socially responsible AI

CIO Business Intelligence

Blending a historic technical knowledge base of more than 59+ million questions and answers with a global platform to connect with and learn from peers and experts, Stack Overflow is the workspace developers and technologists use to stay at the cutting edge. As technology evolves, individuals and the community collaborate to keep pace.

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Meta and Microsoft vets land $2.2M for startup building ‘shared brain’ developer platform

GeekWire

Bishop said the company is adding standard data security policies, encryption, and strict access controls. There are a number of well-funded competitors that are also creating knowledge-based platforms. The New York-based startup raised more than $27 million and is valued at $350 million.