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American Airlines takes flight with analytics transformation

CIO Business Intelligence

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies

GeekWire

Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. A rendering of a revamped Alaska Airlines lobby. Airlines have increasingly been adopting facial recognition technology to confirm the identity of passengers.

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United Airlines gives employees the digital tools to make customers happy

CIO Business Intelligence

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. If a customer agreed to change seats or check a bag, for example, there was little a flight attendant could do to improve the experience in real-time.

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American Airlines offers at-home COVID tests for US travel

The Verge

American Airlines is about to start offering at-home COVID-19 tests to domestic fliers in order to help them meet various state travel restriction requirements, the company announced Tuesday. The airline is partnering with direct-to-consumer home testing company LetsGetChecked, which will sell the tests for $129 on top of the cost of travel.

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Airlines ground some 737 Max airplanes after Boeing discovers new problem

The Verge

Boeing has recommended that airlines temporarily take the 737 Max out of service because of an issue with the plane’s electrical systems. Boeing previously found debris in the fuel tanks of 737 Max aircraft , for example. Photo by JASON REDMOND/AFP via Getty Images. But it’s not the only one to come to light since those crashes.

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Two Ways That Customer Service Organizations Use To Build Emotional Connections

Forrester IT

Take the example of Delta Air Lines and how the airline supports customers when they receive notice about a cancelled flight. saving the customer valuable time, and making him or her feel like the airline has their best interests in mind. How are companies making better emotional connections via customer service?

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Changing Times Cause CIOs To Change Their Priorities

The Accidental Successful CIO

A good example of CIOs who have made changes can be found at Target Corp. Another example of a person with CIO job who did a pivot can be found at United Airlines. The airlines stopped every project it was working on in order to determine which were the most critical. Code deployments were frozen unless vitally necessary.

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