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Oracle adds AI capabilities to its Fusion Cloud CX

CIO Business Intelligence

According to Oracle, this capability will help marketing, and sales teams find the right members of B2B buying groups for marketing activation and direct sales engagement. SAP, too, since last year has been working on adding its generative AI assistant, Joule, to all its applications.

Oracle 141
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Salesforce-Informatica acquisition talks falls through: Report

CIO Business Intelligence

Some of the services and components of the platform include cloud API and application integration, Cloud B2B Gateway, Cloud Integration, API Manager and API Center, and data integration among others.

Report 122
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How Zero Trust is supposed to look

CIO Business Intelligence

Zero trust for users Your users need fast, secure, and reliable access to applications and the internet from anywhere and everywhere. virtual machine, container, microservice, application, storage, or cloud resource) used either as needed or in an always-on fashion to complete a specific task; for example, AWS S3.

B2B 98
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

With the help of IBM Consulting, Bouygues Telecom launched an initiative that empowered all business and IT functions to create, develop, and implement their own cloud-native AI applications. The initiative used the AWS Cloud for deploying and scaling AI applications.

IBM 126
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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO Business Intelligence

The attack surface now extends to home offices, cloud applications, and public clouds, and there is an ever-increasing risk of lateral threat movement within highly interconnected hub-and-spoke networks protected by castle-and-moat security models. Today, they’ve realized this approach is inefficient and expensive.

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Survey: Marketers embrace AI at expense of metaverse investments

CIO Business Intelligence

The B2B marketing landscape is experiencing a seismic shift fueled by the ascent of ChatGPT and other generative AI (GAI) apps. Last year, Sitecore polled B2B marketers about their perceptions of the metaverse , which at the time was thought to be the next frontier in experiential marketing. Artificial Intelligence

Survey 98
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Salesforce updates its Commerce Cloud with digital commerce capabilities

CIO Business Intelligence

The suite consists of multiple products such as B2C Commerce, B2B Commerce, Order Management, Commerce Marketplace, and Payments. With Pay Now, a new feature of Salesforce Payments, businesses can collect payment more efficiently by embedding a checkout link into any Salesforce application,” the company said.

Cloud 98