article thumbnail

Will enterprises soon keep their best gen AI use cases under wraps?

CIO Business Intelligence

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change.

article thumbnail

SAP to add generative AI, industry smarts to CX tools

CIO Business Intelligence

Every software developer is looking at how to incorporate generative AI in its products, even SAP. The ERP vendor, which turned 50 last year , is developing a companion app for its software, to be called SAP Digital Assistant, which will use generative AI to help SAP users provide a better experience to their customers.

SAP 114
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 commandments that should drive every API strategy

CIO Business Intelligence

In the early 2000s, companies like Amazon, eBay, and Salesforce drove a trend toward standardizing interfaces among web applications. The result was a complete overhaul of how applications were developed and integrated, thanks to a growing network of open web APIs that anyone could consume.

Strategy 138
article thumbnail

NRF 2017 highlights the need for operations to support customer experience

Forrester IT

This is the first National Retail Federation Expo I've attended, and I must say it exceeded all of my expectations and reshaped my view of retail. As a supply chain and logistics management professional, I look at these latest developments from a different angle. accuracy [i].

Retail 150
article thumbnail

Why business resilience depends on software agility

CIO Business Intelligence

In a world where companies are defined by the digital services they can deliver, software agility IS business agility, and in turn results in better business outcomes. Instead of tools serving to enhance productivity, today’s developers are caught in a tangled web of tools and services just to support their day-to-day.

Agile 105
article thumbnail

Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO Business Intelligence

Content generation is another key use case for gen AI, cited by 55% of respondents, with industry-specific applications (48%), data augmentation (46%), and personalized recommendations (39%) rounding out the top five. Chief AI officers are at work in 15% of larger organizations and just 6% of smaller ones.

Survey 132
article thumbnail

A leaked Amazon memo may help explain why the tech giant is pushing out so many recruiters

Vox

Amazon has quietly been developing AI software to screen job applicants. The technology works in part by finding similarities between the resumes of current, well-performing Amazon employees and those of job applicants applying for similar jobs.