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In 2021, Banks Must Sustain The Digital Momentum

Forrester IT

Each year, many consumers vow to change their behavior come January 1, resolving to cut down on social media, eat more healthily, sort out their finances, or — for those in lockdown — go for a […]. So, let me ask you, how is that New Year’s resolution coming along?

Banking 491
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Technology’s role in social sustainability

CIO Business Intelligence

Technology has a critical role to play in any organization’s social sustainability strategy. And according to a survey from NTT, a majority of senior executives recognize this and are actively working to harness digital technology and innovation to support their social sustainability initiatives. That number is set to grow.

Social 119
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Social media used to be free. Not anymore.

Vox

Friso Gentsch/picture alliance via Getty Images You used to pay for social media with your eyeballs. If you’re not paying for the product, you are the product” has long been a common refrain about the business of social media. But now, this free model of social media — subsidized by advertising — is under pressure.

Media 100
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Cybersecurity firm says social media bots hyped GameStop during trading frenzy

The Verge

A cybersecurity firm found that bots were promoting GameStop stock on social media before and after the stock’s frenzied rise last month, Reuters reported. Massachusetts-based PiiQ Media says social media bots promoted Dogecoin, GameStop, and other “meme” stocks in posts on Facebook, Twitter, Instagram, and YouTube.

Media 99
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Research: The acceleration of Australian banks’ use of social media

Trends in the Living Networks

Financial services is one of the most industries in which the use of social media is the most relevant, not least because customer service is a critical differentiator between highly commoditized offerings. CBA and NAB reply more often, but Westpac is using retweet more than any other bank. Vindaya Senadheera, Prof. Get serious!

Banking 133
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Insights into effective social media policies

Trends in the Living Networks

Last week I was part of a panel on the SkyBusiness Technology Behind Business program discussing corporate social media policies, comprised of Peter Williams of Deloitte, Adrienne Unkovitch of Workplace Guardian, and myself. Deloitte actively encourages staff to use social networks.

Media 137
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CIOs And The Problem Of Social Engineering

The Accidental Successful CIO

Social engineering is how the bad guys get employees to say too much Image Credit: Alexandre Formagio. These days they use a more sophisticated attack: social engineering. What Is Social Engineering? So just exactly what is this thing that we call “social engineering” ? However, hackers have since moved on.