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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East.

Oracle 124
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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The generative AI-driven Survey Summarization feature, on the other hand, uses the Data Cloud and Einstein to identify trends. Salesforce.com

Cloud 117
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Industry clouds prove their business value

CIO Business Intelligence

Companies across nearly every vertical are finding a transformational lifeline in industry clouds. Swiss biopharmaceutical Idorsia is one such company, having embraced a partnership with industry cloud provider Veeva to survive. That’s just one of the benefits of an industry cloud, he says.

Industry 110
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SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We You can’t retrieve code and then copy it and write that.

SAP 117
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

Retail 114
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Combatting digital ignorance

CIO Business Intelligence

Is it cloud computing? My point here isn’t to poke fun at today’s buzziest tech terms, but to point out that the language, ensuing conversations, and general knowledge base about the most important migration in the history of humanity (i.e., It is time to root out digital ignorance wherever it may reside in the enterprise.

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Every business document should be in the cloud and concurrently editable

Trends in the Living Networks

I’m at the Melbourne Google Enterprise Atmosphere on Tour event , the first of 25 events around the world. The first step is moving documents into the cloud, whether it is an internal and external cloud. It is a fundamental platform for value creation in knowledge-based organizations. That is crazy.

Cloud 121