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Leading in the Age of AI: What Every CxO Needs to Know

Eric D. Brown

The leadership strategies outlined in this article provide a roadmap for CxOs to navigate the challenges and opportunities of the AI era, ensuring their organizations thrive and contribute positively to society. This role will shape a future where AI and human potential combine to unlock new possibilities and progress.

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Leading in the Age of AI: What Every CxO Needs to Know

Eric D. Brown

The leadership strategies outlined in this article provide a roadmap for CxOs to navigate the challenges and opportunities of the AI era, ensuring their organizations thrive and contribute positively to society. This role will shape a future where AI and human potential combine to unlock new possibilities and progress.

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The CMO And CXO Must Partner To Transform The Customer Experience

Forrester IT

McDonald’s Corp. just named company veteran Manu Steijaert as its first global chief customer officer, who will lead a new customer-experience team. The team will combine operations in data analytics, digital customer engagement, marketing, restaurant development and restaurant solutions.

Report 334
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Practical CIO Advice for Managing Change on CXO Talk [Video]

Social, Agile and Transformation

My second appearance on CXO Talk may be better than my first show! Thanks to Michael Krigsman for having me on again! Some of what we covered - Technology has a huge impact on how we service customers How are organizations become more competitive with data and analytics Transformation is a "people conversation" first.

Video 132
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Accelerate Your CX Transformation With Collaboration

Forrester IT

A chief customer officer (CXO) recently confided to us that “I thought building a large organization would make me more powerful. Why would a CXO regret building a big team? Now I think it just makes me more vulnerable.” Those words haunted me. Collaboration Is The Key To CX Transformation My colleague Angelina Gennis and […].

Strategy 337
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My Driving Digital Advice for Chief Information Officers on CXO Talk

Social, Agile and Transformation

If you missed my appearance on CXO Talk on Friday, here is your chance to catch up! Thanks to Michael Kringsman for having me on the show! We covered a lot of ground in forty five minutes on how the role of the CIO and technology organizations has changed over the last few years and why it will continue to change.

Video 114
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How to Sell Innovation Strategies to Executives: Prepare for Debate and Seek Decision

Social, Agile and Transformation

Even seasoned CIOs, CTOs, and CDOs want advice on navigating their CXO/SLT and CXO/Board responsibilities because even with some experience, it never “Isaac, I wish you had written more about your experiences with the Board and the strategic leadership team (SLT),” she said.

Strategy 160