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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

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Microsoft invests €3.2 billion in AI and the cloud in Germany

CIO Business Intelligence

billion in Germany by the end of 2025 to double the artificial intelligence and cloud capacities of its data centers there. The company also wants to train more than 1.2 New data centres After doubling the capacity of its own data centers in Germany in 2023, Microsoft intends to double it again by the end of 2025.

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Rocket Mortgage lays foundation for generative AI success

CIO Business Intelligence

We have multiple generative AI cases in production today and have for about one year,” says Woodring, noting that the company has one genAI chatbot under development, for example, designed to listen and comprehend as well as it speaks. The company now has several business processes fully automated with homegrown code and AI.

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Intel spins off enterprise AI company Articul8 with outside funding

CIO Business Intelligence

Intel has set up a new company, Articul8 AI, to sell enterprise generative AI software it developed. Articul8 AI will be led by Arun Subramaniyan, formerly vice president and general manager in Intel’s Data Center and AI Group. The new company’s investors include global investment firm DigitalBridge Ventures.

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AWS to invest $5.3 to build data centers in Saudi Arabia to bolster tech in the region

CIO Business Intelligence

billion in the Middle East kingdom to build data centers and a significant cloud presence in the region. It will also establish two new innovation centers and provide startups in the Middle East and North Africa with technical mentorship and trainings on AWS technologies.

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Pentagon’s first chief AI officer leaves after two years

CIO Business Intelligence

There is no doubt that Dr. Plumb’s technical expertise and strategic acumen will enhance the CDAO’s innovative efforts, and help accelerate the DOD’s adoption of data, analytics, and AI to generate decision advantage from the boardroom to the battlefield,” Secretary of Defense Lloyd Austin said in a statement.

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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

trillion by 2032, many companies have their eye on the customer experience (CX) prize. Where should companies invest in generative AI strategies to get the biggest payoffs with the lowest risks? With enterprise spending on generative AI projected to hit $1.3

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