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3 Ways Companies Will Double Down on Agent Experience in 2023

CIO Business Intelligence

Companies will rethink traditional workforce optimization concepts—driven by a focus on strict adherence to rules and procedures—and embrace a workforce engagement approach. more likely to stay than leave within a year, 16x more likely to refer friends to their company, and 3.3x l Avaya Artificial Intelligence

Company 130
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As AI use surges, tech companies race to secure clean energy and preserve climate goals

GeekWire

Microsoft has an agreement with the startup to purchase its clean power — if the company is able to produce it. The amount of electricity used globally for data centers, AI and cryptocurrency could double from 2022 to 2026, according to the International Energy Agency. In the U.S.

Energy 114
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Colorado AI legislation further complicates compliance equation

CIO Business Intelligence

The Colorado legislature passed this week AI regulations aimed at private companies, adding to the increasingly complex patchwork of AI statutes rising across the US and potentially giving the state’s Attorney General the authority to prosecute companies that use AI to discriminate against consumers.

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How AI is reshaping Saudi Aramco’s oil exploration and underwater operations strategy

CIO Business Intelligence

Saudi Aramco is spearheading the innovations by embracing cutting-edge technologies like artificial intelligence, both within its core operations and beyond, which places the company ahead of the curve. Last year, the company launched a digital innovation ecosystem named Saudi Accelerated Innovation Laboratory (SAIL).

Strategy 116
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Chip industry strains to meet AI-fueled demands — will smaller LLMs help?

Computerworld Vertical IT

Generative artificial intelligence (AI) in the form of natural-language processing technology has taken the world by storm, with organizations large and small rushing to pilot it in a bid to find new efficiencies and automate tasks.

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Dell cuts jobs amid growing economic uncertainties

CIO Business Intelligence

In its latest filing, the company said it continued executing cost management measures, “including limiting external hiring, employee reorganizations, and other actions” to align its investments with strategic priorities and customer needs. In 2024 alone, 168 tech companies have collectively laid off 42,324 employees.

Dell 119
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IDC and Kuwait’s Central Agency for Information Technology will explore how CIOs embrace the AI era

CIO Business Intelligence

IDC forecasts annual spending on AI-centric systems worldwide will surpass 300 billion USD by 2026, while ICT spending in Kuwait will exceed 5.5 This event underscores our dedication to shaping the future of IT, where artificial intelligence will undoubtedly play a pivotal role. billion USD by 2024.