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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

For instance, the VA might pull interaction details or applicable policies or discounts that the employee can offer mid-conversation, better positioning them to personalize the customer’s experience and get them the answers they need fast. Artificial Intelligence

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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. Thankfully, generative artificial intelligence (genAI) holds a lot of promise for increasing the efficiency of IT teams.

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How Serious Is The Lack Of Machine Learning Talent?

The Accidental Successful CIO

The person with the CIO job understands that the future belongs to artificial intelligence (AI). However, at banks, insurers and other financial companies their use of artificial intelligence is being especially hampered by a scarcity of data and talent. Why Hiring AI Talent Is So Hard To Do.

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CIOs Struggle To Find The Machine Learning Employees That They Need

The Accidental Successful CIO

People with the CIO job at banks, insurers and other financial companies say efforts to expand their use of artificial intelligence are being hampered by a scarcity of both data and employees with the skills that are needed. CIOs have seen the future and the future includes artificial intelligence (AI).

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I was a virtual NBA fan: What it’s like to cheer from the digital sidelines in Microsoft Teams

GeekWire

This is the spectator view for fans watching NBA games “courtside” in Microsoft Teams: the live stream on one side, and your virtual cheering section on the other. My big takeaway: Microsoft and the NBA are on to something with their new tech-fueled virtual fan experience. Look out for me in the virtual stands!!!

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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance. Our advice: start with small-scale, attainable applications (e.g.

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ChatGPT-backed thanabots bridging gaps with the departed

Dataconomy

In the past year, the world has been entranced by the groundbreaking artificial intelligence known as ChatGPT, sparking both amazement and concern. Yet, they raise complex questions about authenticity, consent, and the potential emotional impact on users.