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The path to socially responsible AI

CIO Business Intelligence

Blending a historic technical knowledge base of more than 59+ million questions and answers with a global platform to connect with and learn from peers and experts, Stack Overflow is the workspace developers and technologists use to stay at the cutting edge. As technology evolves, individuals and the community collaborate to keep pace.

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The $400 billion opportunity for AI in customer service

CIO Business Intelligence

trillion by 2032, many companies have their eye on the customer experience (CX) prize. Where should companies invest in generative AI strategies to get the biggest payoffs with the lowest risks? With enterprise spending on generative AI projected to hit $1.3

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. AI engines are getting much smarter, but you don’t want to bank the future of your company on decisions being made by a bot,” says Ramakrishnan.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower - Information Technology

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

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Crafting Training Videos for Employees: A Guide

Kitaboo

A recent survey revealed significant benefits associated with comprehensive training programs within companies. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use. Conclusion Why Should You Employ Video Training Content for Employees?

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Higher Education Publication Strategies: A Roadmap for Academic Success

Kitaboo

Here, we will delve into 8 such proven and trending higher education publication strategies that will help learners engage with research, follow a collective knowledge base, and access textbooks and educational resources that support teaching and learning in higher education.

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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Older security methods like Knowledge-based Authentication (KBA) only prove what a person knows. By securely sending notifications across the channel of a customer’s choice (SMS, in-app message if the company offers a mobile app), banks can reach customers faster and with high veracity authentication.