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Our Contact Center Megatrend Predictions for 2023

Spearline Testing

Our heads are still spinning from the rapidity of the shift toward digital channel and cloud adoption, as the continuing health crisis forced our work environments and infrastructures to bed down in the virtual sphere. Conversations are richer, more authentic, more empathetic, while outcomes are more agreeable for all parties.

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Former Amazon and Microsoft exec Joseph Sirosh launches stealthy new generative AI startup

GeekWire

. “It is a two-sided marketplace platform, where authentic creators (authors or others with their own proprietary content) can build a conversational AI that is grounded in the content they bring,” Sirosh told GeekWire via email. There are hundreds of other gen AI startups like CreatorsAGI just getting off the ground.

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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

Customers can start a chat session, speak with a virtual bot , or even send a text message and engage in a natural and conversational way with immediate, personalized assistance 24/7– always with the option to escalate to a human during set business hours. Did you know?

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Data Security 101: Safeguarding Educational Products in a Digital Age

Kitaboo

The arrival of the virtual school is seeing K12 students engaging with teachers and peers in virtual classrooms. billion in 2023 to $ 66.7 Ensuring Data Security For Digital Education Products Focus On Digital Rights Management Leverage User Authentication Watermark Documents Register eTextbooks III.

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AI and the Written Word: Exploring the Future of Automated Content

Kitaboo

10 Ways in Which Artificial Intelligence (AI) Can Change the Future of Content Automates Repetitive Tasks SEO Optimization Machine Translation Emotion Analysis Natural Language Processing (NLP) Fraud Detection Content Personalization Automated Transcription Services Creative Assistance Voice Recognition Through Chatbots and Virtual Assistants III.

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Understanding DRM Protection in White Label eBook Platforms for K12 Publishers

Kitaboo

They can also rest assured that they have access to the latest, most authentic content, that hasn’t been tampered with. How DRM Protection Works DRM protection involves a combination of encryption, licensing, and authentication mechanisms.

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5 Big Challenges Facing CIOs and IT Leaders in 2023

mrc's Cup of Joe Blog

In this article, we explore 5 challenges that CIOs and IT leaders should watch in 2023. In this article, we will explore some of the top challenges facing CIOs in 2023 and offer insights on how to overcome them. To make matters worse, many predict that the US economy is headed for an economic downturn in 2023.