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Meta and Microsoft vets land $2.2M for startup building ‘shared brain’ developer platform

GeekWire

(Augmend Photo) A new artificial intelligence startup wants to help software development teams capture, store, and query their company data and knowledge. He also has experience developing AI products at Amazon and Microsoft. The startup is developing a chat bar for users to make natural language queries.

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The complete guide to hiring a Full-Stack Developer using HackerEarth Assessments

Hacker Earth

Fullstack development roles became prominent around the early to mid-2010s. This emergence was largely driven by several factors, including the rapid evolution of web technologies, the increasing complexity of web applications, and the demand for more versatile developers capable of handling both client-side and server-side programming.

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UPS delivers customer wins with generative AI

CIO Business Intelligence

The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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The path to socially responsible AI

CIO Business Intelligence

For 15 years, Stack Overflow has enabled developers and technologists to build and innovate faster. Let’s be clear, if coding was easy, the world wouldn’t need senior developers or Stack Overflow. We believe AI has evolved from being a tool of developers to being a part of the community itself.

Social 119
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message.

Retail 114
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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Once the common reasons are identified via the new mining feature, enterprises can develop a knowledge article or train an Einstein Bot to handle the common requests, the company said in a statement. The generative AI-driven Survey Summarization feature, on the other hand, uses the Data Cloud and Einstein to identify trends.

Cloud 118
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How CIOs use AI to elevate CX services

CIO Business Intelligence

The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities. Some companies are already making significant progress. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

Banking 131