Spearline Testing

MAY 25, 2022

To add Bosnia and Herzegovina to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. Alternatively, please contact our 24/7 support team by email support@spearline.com or call +353 28 51460. Test numbers in Bosnia and Herzegovina today! New to Spearline?

Mobile 148

Mobile Network Telecommunications 148

CTOvision

FEBRUARY 15, 2018

If you have thoughts you would like to insert into the discussion feel free to contact us. -mj Note: I've been asked to post this from a reader that asked to remain anonymous but would like to inject some thoughts into our dialog here. This is the second in this series (the first was here). mj […].

Security 280

Security CTO 280

Spearline Testing

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Moreover, if there is a particular country you need to test your numbers from, please let us know.

Telecommunications 148

Telecommunications Analysis Cloud System 148

CIO Business Intelligence

NOVEMBER 29, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

Enterprise 107

Enterprise Enterprise Web Services Guidelines 107

Spearline Testing

NOVEMBER 11, 2020

If you're not able to find an answer, there will be an option to contact our 24/7 support team who will be more than happy to help. Let us know what you think of Spearline Help Center. Contact us. If you are interested in benefiting from our platform, please get in touch with us. We welcome your feedback.

Telecommunications 148

Telecommunications Network Meeting Video 148

Spearline Testing

MARCH 14, 2022

To add Honduras to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. Alternatively, please contact our 24/7 support team by email support@spearline.com or call +353 28 51460. Please send us a brief message , and we will be in contact with you shortly. .

Mobile 148

Mobile Network Telecommunications 148

Spearline Testing

JULY 5, 2022

What happens when a customer attempts to contact you but is unsuccessful? If you are an existing Spearline customer and would like to find out more about our new IVR testing solutions and how they can benefit your organization, please get in contact with your Customer Engagement Manager. We would love to hear from you! .

System 148

System Tools Travel Applications 148

Spearline Testing

OCTOBER 6, 2020

Since the start of the year, we have been surveying our customers to find out how satisfied they are with us. Based on global NPS standards, any score over 70 puts us in the category of "world-class" We are very pleased with this score but we know it doesn't end there. Contact us. Outstanding support. "We

Telecommunications 148

Telecommunications Survey .Net Network 148

Spearline Testing

JUNE 8, 2022

To add Peru, Ecuador, Kenya or Nigeria to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. Alternatively, please contact our 24/7 support team by email support@spearline.com or call +353 28 51460. Test numbers in these countries today! New to Spearline?

Mobile 148

Mobile Network Telecommunications 148

GeekWire

DECEMBER 18, 2023

SEND US A TIP Do you have information about this story? Email tips@geekwire.com , or use this form to contact the GeekWire news team. We’ve contacted Regent for comment on the latest notices. Regent is not mentioned in the lawsuit.

Apparel 119

Apparel Retail Software Development Banking 119

TechSpot

JULY 19, 2022

The FBI cyber division's alert states that cybercriminals have been contacting US investors and claiming to offer legitimate crypto investment services. The scam involves convincing someone to download a fraudulent mobile investment app that's used to steal victims' crypto.

Mobile 98

Mobile 98

Spearline Testing

MARCH 23, 2022

Every customer contact is an opportunity We believe every customer, even one complaining about something that is not due to any fault on your side, deserves your best consideration. After all, they have taken the time to contact you instead of walking away from your service. They want answers, they want solutions.

Applications 179

Applications Video Network Operating Systems 179

Gizmodo

DECEMBER 23, 2021

It’s conceivable that extraterrestrial intelligences are using powerful lasers to grab our attention, but we lack the proper tools to notice. A newly deployed system might be exactly what’s needed for us to finally make contact. Read more.

System 111

System Tools Research Internet 111

TechSpot

AUGUST 26, 2021

The hacker contacted the Journal using Telegram, an encrypted communications app. The 21-year-old told the Journal that he moved from the US to Turkey a few years ago and has used several online aliases since 2017.

Journal 117

Journal Mobile Security 117

Spearline Testing

JUNE 28, 2022

Understanding and optimizing your users’ experience no matter where they are For further information, or if you have any questions that were not answered in the webinar you can contact us here . The post Bring visibility to WebRTC applications using monitoring – On-demand Webinar appeared first on Spearline.

Applications 148

Applications VOIP 148

Spearline Testing

MAY 19, 2022

How to overcome these challenges and deploy your application successfully For further information, or if you have any questions that were not answered in the webinar you can contact us here . The post On-demand Webinar: Successful deployment of WebRTC applications appeared first on Spearline.

Applications 148

Applications How To 148

Spearline Testing

NOVEMBER 25, 2022

Alternatively, drop us an email if you can’t wait! Please send us a brief message , and we will be in contact with you shortly. . Please send us a brief message , and we will be in contact with you shortly. . New to Spearline? If you would like to find out more, we would love to speak with you!

Meeting 147

Meeting Telecommunications Mobile Government 147

Spearline Testing

MAY 27, 2021

It is essential to be able to check the call quality your customers experience when they contact you. The product is delivered through the Spearline platform, allowing you to replicate your customers’ experience in key locations across the US and Canada to test for connectivity, voice quality and latency.

Telecommunications 139

Telecommunications Engineering Network Report 139

Spearline Testing

JANUARY 13, 2023

Or alternatively, drop us an email if you just can’t wait! Please send us a brief message , and we will be in contact with you shortly. . Please send us a brief message , and we will be in contact with you shortly. . New to Spearline? If you would like to find out more, we would love to speak with you!

Meeting 148

Meeting Enterprise Enterprise Telecommunications 148

Spearline Testing

SEPTEMBER 16, 2022

Pet peeves Blowing in the wind ‘Your call is important to us, please hold’. Here are our top tips for contact center CX excellence in 2022. CX marks the spot Let’s not fool ourselves, Customers don’t really want to speak to us at all! Everyone hates this type of message. This is a scary statistic.

How To 148

How To Media Quality Assurance Social 148

Spearline Testing

NOVEMBER 19, 2020

With Black Friday's built-up enthusiasm about to be launched across retail stores and websites, contact centers are another industry that will quickly be affected and should be prepared for the spike in traffic. If you operate a contact center, you must ensure that your agents are not left abandoned or fatigued. New to Spearline?

Retail 147

Retail Quality Assurance .Net Travel 147

The Verge

JUNE 14, 2020

Germany’s health minister said Sunday that its contact tracing smartphone app will be launched this week, Reuters reported. The app uses short-range Bluetooth to contact people who may have been exposed to someone who contracts the coronavirus, and doesn’t rely on a centralized database, according to Reuters.

Travel 110

Travel Social Report 110

GeekWire

MARCH 26, 2024

“This will allow us to accelerate the build-out of our healthcare-specific generative AI solutions for contact centers, and we can’t wait to get rolling!” Terrell called it an “exciting day” for the BirchAI team in a post on LinkedIn. ” Terrell wrote.

Company 105

Company Healthcare Insurance CTO 105

Spearline Testing

APRIL 10, 2022

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation. Moreover, if there is a particular country you need to test your numbers from, please let us know.

Telecommunications 78

Telecommunications Analysis Cloud System 78

GeekWire

MARCH 22, 2023

We have a limited number of table sponsorships available for the big evening, and if interested please contact us at events@geekwire.com. If interested in sponsoring a category or purchasing a table sponsorship for the event, contact us at events@geekwire.com. Create your own user feedback survey

Banking 101

Banking Survey Education Mobile 101

CIO Business Intelligence

MAY 17, 2022

The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations to Amazon Connect, a cloud contact center service offered by AWS, which is also used by Priceline, CI Financial, Traeger Grill, and Ring. Cloud contact centers on the rise.

Cloud 98

Cloud Authentication Systems Administration System 98

The Verge

JUNE 18, 2020

Japan’s government today released its coronavirus contact tracing app for iOS and Android. The apps rely on Apple and Google’s co-developed exposure notification platform, using Bluetooth to help determine whether users have come into close contact with others who have tested positive for COVID-19.

Development 130

Development Microsoft Government Apple 130

Spearline Testing

NOVEMBER 10, 2022

For further information, or if you have any questions that were not answered in the webinar you can contact us here. Assisting remote agents to improve call quality faster and optimize user experience. The post Talkdesk discusses managing remote agents’ networks – On-demand Webinar appeared first on Spearline.

Network 133

Network Analysis Engineering System 133

GeekWire

OCTOBER 3, 2023

For sponsorship and group ticket sales, contact us at events@geekwire.com. For more information about the GeekWire Gala, held at the historic Showbox Market near Pike Place Market in Seattle, head here. Thanks to First Tech Federal Credit Union, the title sponsor of this year’s Gala. Create your own user feedback survey

Programming 108

Programming Artificial Intelligence Survey Healthcare 108

Spearline Testing

JANUARY 21, 2020

Contact centers are a fundamental aspect of modern business and have evolved to become the 'first line of defense' when it comes to customer complaints and enquiries. A modern contact center improves the customer experience delivered by your business.

Artificial Intelligence 137

Artificial Intelligence Trends Cloud Examples 137

Spearline Testing

DECEMBER 2, 2020

If your customers are unable to contact you through your global contact numbers, for any reason, you need to know about it ASAP to get it resolved. But how do you ensure you’re the first to know about a contact number going down? Please send us a brief message, and we will be in contact with you shortly.

Telecommunications 127

Telecommunications Development Mobile Video 127

CIO Business Intelligence

JANUARY 11, 2023

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys. The high call volumes meant huge costs for us.

Tourism 114

Tourism Unified Communications Travel System 114

Spearline Testing

MARCH 27, 2023

(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif. business line from 8×8.

Unified Communications 78

Unified Communications CTO Video Enterprise 78

Spearline Testing

FEBRUARY 2, 2021

This in turn gives us a powerful dataset to identify which carriers are performing well, and which may be experiencing issues in a particular region at any point in time. We know that you have excellent processes and procedures in place when monitoring and testing your numbers with us around the world. Contact us.

Development 143

Development Telecommunications Analysis Mobile 143

Spearline Testing

NOVEMBER 15, 2021

If you manage a contact center, there are simple steps to follow to equip your agents. If you operate a contact center, ensure your agents are not left abandoned or fatigued during peak periods. Three tips to equip your contact center for Black Friday: 1. If you are interested in finding out more, please get in touch with us.

Telecommunications 113

Telecommunications Adobe Network Training 113

GeekWire

NOVEMBER 14, 2023

Email us at events@geekwire.com for more information. And thanks to our gold sponsors: Greater Seattle Partners & RSM, and US LLP; silver sponsors: Pilot Capital, Tito’s Handmade Vodka, SolluCIO, Remitly, Submittable, Sigma Computing, and Cohesity; and supporting sponsors: World Trade Center Seattle, Hal9, and Lexion.

Fashion 87

Fashion Groups Programming Industry 87

Spearline Testing

MARCH 2, 2021

And how could poor audio quality be affecting your contact center? But, at its most basic level, your contact numbers need to connect your customer to an agent consistently. In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. 1 challenge for contact centers. Agent experience.

.Net 147

.Net Telecommunications Survey Tools 147