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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

But as software vendors like ServiceNow, Salesforce, or SAP offer new ways to take advantage of generative AI capabilities, such as summarizing text or generating new text or images from a simple prompt, there are risks CIOs need to consider before giving the technology free rein with their data.

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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. Take advantage of intuitive virtual agents.

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

If you look at the advances we have seen in AI, with the large amounts of data that large language models can process, we can safely hand off various decisions to machines,” says Prasad Ramakrishnan, CIO & SVP of IT at Freshworks. Now they’re eyeing a next-phase opportunity—relying on machine intelligence to handle complex decisions. “If

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Users will see better search, better answers, and a more human-like virtual agent. HelixGPT will provide action.”

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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry. Rakuten, which also started life as an MVNO, went into commercial service with its fully virtualized cloud-native OpenRAN mobile network in April 2020 in Japan. based virtual and Open RAN company.

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You can get NVIDIA Chat with RTX AI on your PC for free now

Dataconomy

This innovative tool allows users to interact with a virtual assistant powered by cutting-edge AI algorithms, enabling them to ask questions, seek information, and receive contextually relevant responses quickly and efficiently. It serves as a virtual aide capable of understanding and addressing specific user inquiries with precision.

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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. The customer accepts, the call ends, and the bot steps in via text/SMS.

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