Spearline Testing

APRIL 14, 2020

UX designers are scrambling to deliver solutions that will transform the way consumers interact with businesses and the way people interact with machines, systems, and services. Services have grown well beyond basic navigation, playlists, and phone calls, to voice supported email and calendar management, shopping and more.

Artificial Intelligence 158

Artificial Intelligence Network Authentication Security 158

Spearline Testing

SEPTEMBER 1, 2020

With the new naming convention, we want to enhance the product identity and have Spearline's voice products sit comfortably beside their counterparts, SMS Assure, and Fax Assure. With Voice Assure you will continue to experience the following benefits: Proactively monitor your numbers for connectivity and audio quality, globally.

Telecommunications 147

Telecommunications Network Engineering Enterprise 147

CIO Business Intelligence

JANUARY 24, 2023

A significant number of organizations are operating in a hybrid model — and expect to continue with that hybrid environment for the foreseeable future. Furthermore, the firm had predicted that the number of hybrid workers would continue to increase, hitting 55% as we enter 2023. Other reports confirm that hybrid work is here to stay.

Strategy 142

Strategy Conference Virtualization Examples 142

Helpt

NOVEMBER 7, 2023

This reality propels us toward an unsung hero in the lifecycle of any software product: exceptional technical support. They are the champions who transform potential adversity into seamless continuity, ensuring every query is an opportunity to reinforce trust in your product.

Software 52

Software Software Tools Analysis 52

Spearline Testing

AUGUST 24, 2020

With the new naming convention, we want to enhance the product identity and have Spearline's voice products sit comfortably beside their counterparts, SMS Assure, and Fax Assure. With Voice Assure you will continue to experience the following benefits: Proactively monitor your numbers for connectivity and audio quality, globally.

Telecommunications 122

Telecommunications Meeting Network Engineering 122

Dataconomy

APRIL 22, 2024

This information assists Google in enhancing, developing, and delivering its products and services. To enhance the quality of its services, such as the generative machine-learning models behind this tool, human reviewers may assess and annotate your conversations. Can I communicate with YouTube support through this tool?

Video 41

Video Google Advertising Tools 41

Spearline Testing

JULY 12, 2022

An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. But how do you even know what level of voice quality people calling your phone numbers experience? Sorry, what was that?’, ‘Can you repeat that?’…

Telecommunications 148

Telecommunications Quality Assurance VOIP Engineering 148

TM Forum

AUGUST 30, 2022

However, the traditional business and business models of Communications Service Providers (CSPs) are facing many uncertainties, especially during the coronavirus pandemic. The global deployment of 5G networks is in full swing, with 170 mobile operators having launched commercial 5G services, according to GSMA Intelligence.

Devops 163

Devops B2C Agile B2B 163

Spearline Testing

OCTOBER 3, 2022

I am the product manager for Voice Assure at Spearline. Our customers often come to us when their numbers do not connect – asking for more details to help them pinpoint the issue. We’re giving you the power to troubleshoot your number issues in real-time from multiple in-country fixed-line, and mobile providers.

Quality Assurance 78

Quality Assurance Mobile Network Tools 78

Spearline Testing

OCTOBER 3, 2022

I am the product manager for Voice Assure at Spearline. Our customers often come to us when their numbers do not connect – asking for more details to help them pinpoint the issue. We’re giving you the power to troubleshoot your number issues in real-time from multiple in-country fixed-line, and mobile providers.

Tools 78

Tools Quality Assurance Mobile Network 78

Spearline Testing

OCTOBER 3, 2022

I am the product manager for Voice Assure at Spearline. Our customers often come to us when their numbers do not connect – asking for more details to help them pinpoint the issue. We’re giving you the power to troubleshoot your number issues in real-time from multiple in-country fixed-line, and mobile providers.

Tools 78

Tools Quality Assurance Mobile Network 78

Spearline Testing

JANUARY 16, 2023

We’ve all been there; trouble hearing a support advisor, audio delays and echoes, chunks of conversations dropping altogether. You don’t want this to be your customers’ experience with your service. And this trend shows no signs of abating, with the global market for VoIP services estimated to reach US$ 194.5 Talk the talk.

VOIP 78

VOIP Applications Quality Assurance Tools 78

CIO Business Intelligence

MARCH 13, 2024

OneFamily is a financial services organization, operating broadly in savings and investments, and responsible for £8 billion of assets under management. We know in financial services and in a lot of verticals, we have a whole slew of data quality challenges,” he says. So number one is safety. It depends on your circumstances.

Data 103

Data Banking Financial Enterprise 103

Spearline Testing

MARCH 24, 2022

A standard is an agreed way of making a product, managing a process, delivering a service, or supplying materials. Standardizing is beneficial for many aspects of how we live, from standards for quality, performance, and safety, to standards for service delivery. You know exactly how your phone services are performing.

Telecommunications 146

Telecommunications VOIP Network Industry 146

Helpt

MARCH 10, 2023

However, early-stage businesses often make crucial mistakes when they try to keep costs low; they assume that spending on anything other than product development and customer acquisition is unnecessary. This is where outsourced on-shore technical support comes in, providing businesses with the support they need to grow and thrive.

Survey 52

Survey Training Company Examples 52

CIO Business Intelligence

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. Tractor Supply Co.

Retail 109

Retail Knowledge Base Artificial Intelligence WAN 109

TM Forum

AUGUST 25, 2021

Converged charging enables service providers and their partners to fully monetize 5G’s business potential. The hype around 5G has largely focused on network speed but communications service providers (CSPs) know that a different kind of speed is even more important: Speed of innovation. I sign up by tapping an app.?Later,

Network 130

Network Oracle Sports Video 130

Spearline Testing

APRIL 3, 2023

When I call the support lines of any company, I want to be served quickly and efficiently – for me, a good call experience represents the brand. Technical issues – These can include problems with the telephony system, call routing, and other technology that supports your contact center.

Quality Assurance 78

Quality Assurance System Tools Network 78

CIO Business Intelligence

JULY 26, 2023

Ernest Zhang, President, Huawei Enterprise Business Group in Europe In Europe, Huawei dives deep into scenarios and works with partners to support the region’s digital and green transition strategy. During major events, they can also enjoy uninterrupted Wi-Fi services even if they are densely populated.

Network 98

Network Architecture Hotels Education 98

The Verge

JANUARY 10, 2022

Google has accused Apple of benefiting from bullying as part of a deliberate strategy to make Android users into second-class citizens on the iPhone-maker’s iMessage service. Apple’s messaging service includes a number of iOS-exclusive features, like Memoji , and famously turns texts from Android users green instead of the iOS-native blue.

Apple 122

Apple Google Strategy Journal 122

Spearline Testing

JANUARY 30, 2023

Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. Actionable alerts for Slack The redial functionality automatically redirects you to Voice Assure Realtime with the phone number details conveniently populated. New from Spearline!

Quality Assurance 78

Quality Assurance Tools System How To 78

GeekWire

JANUARY 24, 2024

” he said in an interview with GeekWire this week, wearing a “DataFam” lapel pin in a nod to Tableau’s longtime name for its legions of users and supporters. Some customers felt compelled to purchase premium add-ons just to receive basic levels of support, the Gartner analysts wrote. billion in 2019.

Artificial Intelligence 136

Artificial Intelligence Data Real Estate Company 136

Spearline Testing

OCTOBER 1, 2020

One may think a poor phone call may be a harmless, everyday problem but in reality, terrible audio quality can seriously impact customer relationships with your agents and cause a massive loss in revenue for businesses. The only way to truly do this is by placing a test call from that country, into the local number.

Quality Assurance 148

Quality Assurance .Net Network Company 148

CTOvision

JUNE 25, 2014

Although the number of smartphone users has exploded in recent years, not too many companies have successfully established themselves as major players in the smartphone market. Fire demonstrates the tendency of large companies to market the compatibility and synergy of their entire line of products and services.

Apple 258

Apple Storage Big Data CTO 258

Spearline Testing

JULY 23, 2020

The role of a Customer Engagement Manager at Spearline is to build a long-lasting, relationship with the customer, ensuring they have a positive experience with the company, and that they get the most out of our products and services. Quick phone conversations are happening readily.”

VOIP 136

VOIP Telecommunications Company Conference 136

Spearline Testing

SEPTEMBER 15, 2020

Add numerous sites, multiple products, agent skill sets, and various carrier partners in the mix, things may begin to get "fragile" at times. ” Services are expected to be robust, consistent, and reliable. CLI-based call-routing is failing for all numbers in Austria and Germany. Something has gone wrong!

Telecommunications 134

Telecommunications Quality Assurance Network Engineering 134

CIO Business Intelligence

MARCH 16, 2023

Automation takes aim at IT productivity Driven by AI advancements, IT work will increasingly be automated over the next five years, according to those on the forefront of those changes. Think about how you can implement advanced data science models to understand customer pain points and improve service,” he says.

Architecture 114

Architecture Fractional CTO Real Estate Software Development 114

GeekWire

OCTOBER 19, 2020

Secret Service and the Department of Justice. The seized websites contained photographs of Amazon Echo smart speakers and purported to offer services to help Amazon customers activate their devices. ” The sites then prompted customers to call specific telephone numbers for technical support with the application.

Software 96

Software Software Report Company 96

Spearline Testing

FEBRUARY 13, 2023

Specifically, ASA measures the time that the phone rings for and not the time customers spend in a queue or speaking to an interactive voice response (IVR) system. Number testing gives a call center the information it needs to tackle its ASA issues and improve how it handles calls.

Quality Assurance 78

Quality Assurance Tools .Net Analysis 78

CIO Business Intelligence

SEPTEMBER 20, 2023

With the addition of Now Assist to the Vancouver release of its software platform, ServiceNow is embedding gen AI across the three major workflows it supports. Modern enterprise applications have moved away from legacy green-screens to browser-based interfaces that can be accessed from PCs, tablets, or phones.

Industry 107

Industry Enterprise Enterprise Software 107

Dataconomy

APRIL 24, 2024

It’s also an all-in-one customer service and sales platform aimed at optimizing the company’s inbound marketing strategies. This way, it improves not only team productivity but also closing rates. user/month The platforms listed above enhance workplace communication, streamline sales processes, and boost team productivity.

Tools 41

Tools Microsoft Media Social 41

The Verge

SEPTEMBER 29, 2020

Fall hardware season is in full swing, and tomorrow, Google will be showing off some new products at its “ Launch Night In ” event. As for what the phone looks like, Google itself has revealed a side profile of the device (see the picture at the top of this post). A translation of the tweet said the phone is now available to preorder.

Google 103

Google Operating Systems Video Report 103

The Verge

APRIL 14, 2022

Independent contractors are pushed to handle customer service without compensation When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. Samsung gets free customer support and an increasingly desperate sales team.

System 82

System Training Company Case Study 82

Spearline Testing

AUGUST 25, 2020

With so many businesses affected by COVID-19, our Spearline teams have been busy supporting our customers. We have been highly successful in helping our customers ensure their telecommunications networks connect them with their markets and support good business conversations. We have been described as ahead of our time.

Telecommunications 78

Telecommunications .Net Network Industry 78

Spearline Testing

MAY 27, 2021

“I now see objective voice quality PESQ scores on every number we test - visibility I didn’t have before we started Spearline” Arnie Chencinski, Senior Voice Network Engineer. Peace of mind that your numbers are working as they should be. Zoom Video Communications. Voice Assure Interstate.

Telecommunications 139

Telecommunications Engineering Network Report 139

CIO Business Intelligence

MAY 11, 2022

Over the last decade Africa has gained a reputation for global leadership in mobile money, with Kenya at the forefront, but up to now financial services via mobile phones have not taken deep root in the continent’s most populace country — Nigeria. Telcos eye mobile money success in East Africa. Telco mobile money can reach rural areas.

Licensing 106

Licensing Financial Mobile Banking 106

TM Forum

OCTOBER 26, 2022

While operators can make some impact by improving the energy efficiency of smartphones, wearables and cell sites, nearly 90% of their carbon emissions are generated indirectly, through their supply chains and other industries they support. The production of a single SIM card adds 5kg of CO2 to the environment.

How To 130

How To Energy Mobile Transportation 130