Remove tags agents
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Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies

GeekWire

Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. Alaska envisions agents helping when needed in the new airport lobbies, but not playing a central role in the process for most passengers as they do now. The tech overhaul is part of a larger $2.5

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Electronic bag tags are ready for take-off: Here’s what we learned on multiple flights with one

GeekWire

Alaska Airlines has made electronic bag tags available to elite Mileage Plan members, with a broader rollout planned in the first half of this year. Walking into Sea-Tac Airport for a Friday afternoon flight, I glanced smugly at the people huddled around the Alaska Airlines self-serve kiosks to print bag tags. Alaska is the first U.S.

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SSI is the Key to Claiming Ownership in an AI-Enabled World

Phil Windley

One of the places it will have the greatest impact is its use in personal agents, determining whether or not these agents enable people to lead effective online lives. Jamie Smith recently wrote a great article in Customer Futures about the kind of AI-enabled personal agents we should be building.

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DIDComm and the Self-Sovereign Internet

Phil Windley

DIDComm messages are exchanged between software agents that act on behalf of the people or organizations that control them. I often use the term "wallet" to denote both the wallet and agent, but in this post we should distinguish between them. Agents are rule-executing software systems that exchange DIDComm messages.

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Alternatives to the CompuServe of Things

Phil Windley

The device and an associated agent (pico) Alice uses to interact with it have a relationship with the manufacturer, but the manufacturer is no longer in control. Alice is in control of her device, the data is generates, and the agent that processes the data. Tags: identity ssi didcomm ssiot. The point is that Alice can decide.

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Framing and Self-Sovereignty in Web3

Phil Windley

We often talk about SSI wallets without discussing agents. But agents take action. Wallets and agents enable us to operationalize our digital relationships. An SSI wallet and agent can provide a foundation for a self-sovereign digital existence by allowing us to frame ourselves. SSI infrastructure requires both.

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How does Salesforce use artificial intelligence to transform businesses?

Dataconomy

Right, they want to resolve their issues fast, preferably without having to switch between agents and repeating the same complaints over and over again. Yet, it puts a burden on customer support agents. Case Routing : assigning the right agent to the correct case per the client’s request.