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Proving your worth: Strategies to validate and elevate your IT service department

CIO Business Intelligence

The following are strategies you can leverage as a team to change this attitude: Leveraging data for impact One key strategy is using data to demonstrate the service desk’s influence on your organization’s bottom line. To illustrate the real-world impact of these strategies, let’s focus on Wodonga TAFE.

Strategy 110
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Cathay Pacific to take cloud journey to new heights

CIO Business Intelligence

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Enhanced automation and self-service will also be emphasized as part of the cloud optimization strategy, Nair says.

Cloud 111
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How technology is enabling Melbourne Airport’s growth

CIO Business Intelligence

Technology has a key element in that broader corporate strategy in that last year was the first time we embedded technology as part of our corporate scorecard. The team and I pulled together a technology strategy focused on enabling the corporate strategy.” Digital Transformation, IT Leadership, Networking

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital.

Airlines 144
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'Darcula' Phishing Service Unleashes Sophisticated Smishing Attacks

SecureWorld News

The darcula platform provides cybercriminals with easy access to branded phishing campaigns mimicking postal services, utilities, banks, airlines, and more through more than 20,000 phishing domains. Follow SecureWorld News for more stories related to cybersecurity.

Mobile 97
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Your strategy for dealing with web bots has to take into accout business context

Network World

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. Consider the airline industry. A typical airline bookings site might see 50% of its traffic coming from human visitors, with the other 50% coming from bots.

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How Southwest’s CIO modernized the airline through turbulent times

CIO Business Intelligence

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

Airlines 100