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How to implement zero trust device security

CIO Business Intelligence

In a global environment where data is at increased risk from bad actors with access to sophisticated technology, traditional perimeter-centric safeguards, such as firewalls and Virtual Private Networks (VPNs), don’t stand up to modern threats from outside the perimeter. In fact, internal networks no longer offer implicit trust either.

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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

Customers can start a chat session, speak with a virtual bot , or even send a text message and engage in a natural and conversational way with immediate, personalized assistance 24/7– always with the option to escalate to a human during set business hours. Clear communication means fewer distractions and requests to repeat information.

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The cyber pandemic: AI deepfakes and the future of security and identity verification

CIO Business Intelligence

In fact, Gartner estimates that by 2026, nearly one-third of enterprises will consider identity verification and authentication solutions unreliable due to AI-generated deepfakes. The era of AI deepfakes is fully upon us, and unfortunately, today’s identity verification and security methods won’t survive.

Security 100
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Reimagining technology for the next generation

CIO Business Intelligence

The metaverse will require a digital foundation that enables trust and authenticity. This comes with a learning curve as, for instance, people may not yet be familiar with virtual reality (VR) and augmented reality (AR) platforms and terms and protocols related to Web 3—essentially the next iteration of the internet. Building trust.

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Cherokee Nation empowers its citizens with IT

CIO Business Intelligence

Cherokee Nation had run digital campaigns in the past, but the systems in place could not authenticate citizenship, leaving a significant amount of manual labor behind each interaction. COVID-19 expedited the need for a digital platform to handle authentication and meet the spike in demand for assistance in the wake of a global pandemic.

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Ciena takes aim at the ‘ticket-less’ call center

CIO Business Intelligence

Ciena is also exploring the possibility of using voice authentication and hopes to leverage Amazon Quick Sight’s interactive business intelligence dashboards to spot patterns and outliers powered by AWS machine learning capabilities. If you look at the history of the help desk, ticket-less flies in the face of tradition.”.

Cloud 98
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Why You Need to Get on the Zero Trust Network Access Express Lane

CIO Business Intelligence

Virtual Private Networks (VPNs) have long been the go-to method for providing remote users secure access to the corporate network. In 2021, Gartner saw a 127% increase in interest about ZTNA, compared to the prior year – and most of the use cases centered on ZTNA as a replacement for Virtual Private Networks (VPNs).

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