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The Three Ways Companies Value Customer Success Programs

Forrester IT

In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. where should the program report) to […].

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Microsoft reports investments in banks, funds and other programs supporting Black-owned companies

GeekWire

based software and cloud giant offered an upbeat report, saying that in some cases programs that were expected to take years to build up have been accomplished in a matter of 18 months. Microsoft reports that it has reached its goal of committing $100 million to mission-driven banks, which provide capital to diverse communities.

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TurboTax parent company Intuit is exiting the IRS Free File Program

The Verge

TurboTax parent company Intuit has opted out of the IRS Free File Program. Intuit, the parent company of tax filing software TurboTax, is exiting an IRS program that allows many Americans to file their taxes for free. Intuit closed on an acquisition of credit score monitoring company Credit Karma for $7.1

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Inrix to acquire Portland startup Ride Report, which helps cities manage mobility programs

GeekWire

(Ride Report Image) Transportation software company Inrix acquired Ride Report , a Portland, Ore.-based Founded almost nine years ago, Ride Report serves more than 75 public agencies across three continents. Ride Report co-founder William Henderson is a former engineer at Square and Apple. The Kirkland, Wash.-based

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Google awarded $10 million in bug bounties last year, the second highest in the program's history

TechSpot

Google says that the $10 million it paid out via its Vulnerability Reward Program went to 632 researchers from 68 countries who discovered and reported vulnerabilities in the company's products. Read Entire Article

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Free streaming platform Tubi reportedly getting into original programming

The Verge

Free streaming platform Tubi has plans to branch out into original programming, Bloomberg reports , citing sources familiar with the company’s plans. The streamer will likely start with original movies, but is also exploring episodic TV shows, and is speaking with potential advertisers about partnerships, the report states.

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Amazon’s drone delivery program ‘one gigantic oversell,’ says report into UK operation

The Verge

A new report from Wired into Amazon’s drone delivery program in the UK says the operation has lost over 100 employees, with insiders saying the project is “collapsing inwards.”. These include the company’s desire to land its drones to deliver their packages, a method which takes particularly careful navigation.